Terms & Conditions

When you book a journey on this website, your contract is with Skyway Airport Transfers Ltd (company number 17070152), a private hire operator licensed by Transport for London (TfL Private Hire Operator Licence No. 11966). We are the operator that accepts your booking and we are responsible to you for providing the journey you booked.

Our address and contact details are on the Contact page.

Bookings are made through the booking form on this website, which is available at any time. A booking is confirmed once we have confirmed it to you. Please check that your pickup and drop-off addresses, date and time, flight number, number of passengers and luggage are correct, and tell us as soon as you notice a mistake.

The price is fixed for the journey and shown to you before you book. It does not change because of traffic or the route taken. If your journey changes, for example a different address, an extra stop, or more passengers or luggage than you declared, the price may change; tell us as early as you can.

We track your flight and adjust your pickup time to its actual arrival. Your driver will wait up to one hour after your flight lands at no extra charge, and will meet you at the arrivals meeting point with a name board. If you expect to be later than that, please contact us.

For pickups that are not at an airport, the free waiting time is 15 minutes from the booked pickup time.

Each vehicle class lists how many cases it can carry; please declare your luggage when you book so we can match a suitable vehicle. Help with luggage is not part of our service.

Child seats are available. Request one when you book and tell us the child's age so that the right seat is fitted.

Journeys are carried out by drivers licensed by Transport for London, in vehicles licensed by Transport for London. Each driver holds their own insurance, as their licence requires.

You can cancel a booking free of charge up to 2 hours before the pickup time. To change or cancel a booking, contact us as early as you can using the details on the Contact page. Only we can cancel or change a booking, not the driver. If a driver cannot take your journey, we will arrange another one.

We provide your journey with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited, and your statutory rights as a consumer are not affected.

We are not responsible for delays or failure caused by events outside our reasonable control, such as severe weather, road closures or traffic incidents. We will tell you what is happening and do what we reasonably can to get you to your destination.

Payment is taken as shown to you when you book.

If you leave something in a vehicle, or something went wrong with your journey, contact us as soon as possible using the details on the Contact page. Our phone line is staffed from 06:00 to 23:59. Please have your booking details to hand; we will contact the driver and put things right where we can.

We keep a record of every booking, as the law requires of licensed private hire operators, and share the details needed for your journey with your driver. How we use personal data is explained in our Privacy Policy.

We may update these terms. The terms that applied when you made your booking are the ones that apply to that journey. These terms are governed by the law of England and Wales.