Privacy Policy

This website is run by Skyway Airport Transfers Ltd (company number 17070152), a licensed private hire operator (TfL Private Hire Operator Licence No. 11966) providing fixed-price airport and port transfers across London & the South East. We are the controller of the personal data described in this policy, which means we decide how and why it is used.

• Registered office: 36 Candover Close, Harmondsworth, West Drayton, England, UB7 0BD.
• Office: Highland House, 165-167 The Broadway, Office 216B, Wimbledon, SW19 1NE, United Kingdom.
• Registered with the Information Commissioner’s Office (ICO), registration number ZC103571.
• Contact for anything in this policy: info@skywayairporttransfers.co.uk.

The enquiry form on this website

When you send an enquiry through our contact form, we receive the details you type in: your name and phone number (required), and your email address, pickup and drop-off locations and a message (optional). We also record when the enquiry arrived and keep an internal note of whether we have replied. Please keep the message to what a journey needs and leave out anything more sensitive, such as health details.

The booking form

The quote and booking form on our pages is a booking system run by Taxi Base Software. What you type into it, such as your route, date, passenger details and any further information it asks for, goes to Taxi Base Software and not to a database on this website. We do not keep bookings made through that form on this website.

Messages you send us

If you write to us by email or message us on WhatsApp, we keep the messages and the contact details they come with, so that we can answer you and carry out your journey.

Technical data

As with any website, your IP address and browser details reach the servers that deliver the pages and the third-party services the pages load (see “Who receives your data” below). Cookies are covered in their own section.

We need a lawful basis under UK data protection law for each use. The ones we rely on are:

• Answering your enquiry and quoting for a journey: taking steps at your request before a contract is made.
• Carrying out a booked journey, including passing the driver what is needed: performing our contract with you.
• Keeping the records a private hire operator must keep and responding to the licensing authority: a legal obligation.
• Keeping the website and our mailbox secure and working, and dealing with your requests under this policy: our legitimate interest in running the business safely.
• Website analytics: your consent. We do not use analytics cookies unless you allow them.

We do not sell your personal data.

• The driver assigned to your journey, who receives what is needed to pick you up and take you where you are going.
• Taxi Base Software, which runs the booking system behind the booking form and receives what you enter in it. Address searches in that form are carried out through Google’s mapping services by Taxi Base Software, so the addresses you type reach Google as well.
• Google, as the provider of the email service (Google Workspace) under our company domain: our enquiries arrive in this mailbox, and Google also sends the notification email to it when you submit the contact form. The notification contains the details you entered.
• Google Analytics(Google), only if you allow analytics cookies. See “Cookies” below.
• Content hosts: the booking form loads some of its files from third-party content delivery networks, which see your IP address and browser type when it loads.
• Authorities, where the law or our licence requires us to disclose information.

If you choose to message us on WhatsApp, the message passes through WhatsApp (Meta), which handles it under its own terms and privacy policy.

• Enquiries from the contact form are kept for 6 months and are then deleted automatically from the system where we store them.
• The notification email copy in our company mailbox is deleted by hand, in a monthly clean-up of messages older than six months. A copy can therefore be kept for up to about seven months, and for up to 30 days more in the mailbox’s bin after we delete it.
• Bookings made in the booking form are held by Taxi Base Software; we do not store them on this website.
• Other correspondence and journey records are kept for as long as needed to provide the service and to meet licensing and legal record-keeping requirements, then securely deleted.

If you ask us to delete your data sooner (see “Your rights”), we will do so unless we have to keep it by law.

Cookies are small files a website stores in your browser. We use only the ones in the table below. Necessary cookies are set without asking you: one remembers your cookie choice, the other belongs to the booking form, which needs it to work. The Google Analytics cookies are set only if you allow analytics, and you can change your mind at any time.

Google Analytics is loaded only after you allow analytics. We send it the address of each page without anything after a question mark, so route details typed into the booking form, which can appear in the address bar, are not passed on to it. Google Analytics data is kept for 14 months, and Google signals are switched off.

We have reviewed the booking form’s cookies up to the point where you enter your route. The later steps, such as choosing a vehicle, entering passenger details and paying, are run by Taxi Base Software and we have not yet been able to review them; they may set further cookies. We will update this page when we have. The booking form may also use your browser’s session storage for technical purposes, for example to restore the scroll position of the page.

Links to other sites, such as WhatsApp, are governed by the cookie rules of those sites.

Cookie settings opens the same settings you see when you first visit the site. Use it to allow or withdraw analytics cookies at any time.

Google and Taxi Base Software may process personal data outside the United Kingdom. UK law requires that such a transfer is covered by an appropriate safeguard.

Under UK data protection law you have the right to:

• ask whether we hold personal data about you and get a copy of it;
• have inaccurate data corrected;
• ask us to delete your data;
• ask us to restrict how we use your data;
• object to uses based on our legitimate interests;
• receive the data you gave us in a portable format, where this applies;
• withdraw consent you gave, for example for analytics cookies, at any time.

To use any of these rights, contact us at info@skywayairporttransfers.co.uk. Tell us the name and the phone number or email address you used so that we can find your enquiry. We may ask you to confirm who you are. We will answer within one month, and there is no charge for a normal request.

If you are not happy with how we have handled your data, please tell us first so that we can put it right. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk.

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version is always on this page, with its date at the top.